BUSINESS SERVICES

Under Law Firm


Business service management (BSM) is an approach used to manage business IT services. BSM promotes a customer-centric and business-focused approach to Service Management, aligning business objectives with IT or ICT from strategy through to operations.


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SERVICE MANAGEMENT

Under Law Firm


Service Management is a generic activity which didn't originate from the IT industry, and therefore is much bigger and more widely applied than IT Service Management or Business Service Management. BSM and ITSM can be considered as applications of Service Management in a specific context.


IT departments and IT Service Providers may only deliver IT Services,


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BSM Technology

Under Law Firm


Many software vendors offer products which aim to support ITSM and/or BSM. These tools are often described as BSM tools, but they should not be seen as BSM in themselves. The tools may underpin and support a service management capability which includes people who execute service management, their portfolio of services and the process framework. BSM, ITSM, and Service Management in general, are not a set of software tools or products.


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BUSINESS MANAGEMENT

Methodology


Although BSM is sometimes known as a methodology for information technology management by aligning.

BUSINESS NETWORK

MONITORING


BSM software is an outgrowth of network management systems as the software tracks the performance.

Professional Organizations

There is an international, chapter-based professional association, the IT Service Management Forum (ITSMF), which is focused on ITIL and the ITSM audit standard ISO/IEC 20000. There is also a global professional association, the IT Service Management Professionals Association (IT-SMPa).

There is an international, chapter-based professional association, the IT Service Management Forum (ITSMF), which is focused on ITIL and the ITSM audit standard ISO/IEC 20000. There is also a global professional association, the IT Service Management Professionals Association (IT-SMPa).

Information Technology Infrastructure

IT service management is often equated with the Information Technology Infrastructure Library (ITIL), an official publication of the Cabinet Office in the United Kingdom. However, while a version of ITSM is a component of ITIL, ITIL also covers a number of related but distinct disciplines and the two are not synonymous.

The ownership of ITIL transferred from the Office of Government Commerce (OGC) to the Cabinet Office, following the move of OGC into the Cabinet Office. On January 1st, 2014, a 51% ownership in the intellectual property of ITIL, along with the same percentage interest in the remainder of HMG's (Her Majesty's Government) Best Management Practice portfolio, was assumed by AXELOS, Ltd. The current version of the ITIL framework is the 2011 edition. The 2011 edition, published in July 2011, is a revision of the previous edition known as ITIL version 3 (published in June 2007).It was a major upgrade from version 2 (2001).

Overhead and limitations

In situations where the relationships between the parties do not fall neatly in bilateral client - service provider relationship, the limitations of the standard IT service management approaches become apparent. The traditional approaches tend to assume that the client has a direct contact with the service provider or providers, usually codified in a formal contract between the parties.

However, these assumptions break down in some of the more complex multi-cloud scenarios or in the large-scale federated e-Infrastructures in the research domain (such as the European Grid Infrastructure). There are ongoing initiatives and projects that are addressing these limitations, such as.

Governance and audit

Several benchmarks and assessment criteria have emerged that seek to measure the capability of an organization and the maturity of its approach to service management. Primarily, these alternatives provide a focus on compliance and measurement and therefore are more aligned with corporate governance than with IT service management per se.

ISO/IEC 20000 (and its ancestor BS15000). This standard is not identical in taxonomy to ITIL and includes a number of additional requirements not detailed within ITIL and some differences. Adopting ITIL best practices is therefore a good first step for organizations wishing to achieve ISO 20000 certification for their IT Service Management processes.

Tools and ITSM platforms

A number of vendors operate in the ITSM space. A Web search for ITSM vendors results in over 100 ITSM-related software companies. Pink Elephant can classify a basic shortlist of companies with its PinkVerify Toolset V3.0,[14][dead link] V3.1[15] or V2011[16] certification and verification of products' ITIL-compatibility with the general, core and integration suitability requirements for ITIL 2011

ISS trademark licence and use the process compliant ITIL ‘swirl’ logo at a bronze, silver or gold level.

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